Frequently Asked Questions

Ordering Opens Monday at 6AM and close Wednesday at 12PM. Pickup is Friday, 3PM – 6PM in Scottdale, PA.

Go to the Weekly Menu page, select your items, and submit your order during the order window.

Visit How To Order for a step by step guide.

You’ll see a confirmation on screen and receive an email after placing your order. If you don’t see both, please reach out: 📞 Call or text 724-640-6977 

If something isn’t working,  report an issue.

Call or Text 724-640-6977 as soon as possible. Changes may not be available after the weekly order window closes.

Store at room temperature in a breathable bread bag or bread box. Avoid airtight containers and avoid the fridge.

Yes. Wrap tightly and freeze. Thaw at room temperature and crisp the crust in the oven if you like.

If your loaf is a little stale, lightly run the crust under water, then bake at 350°F for about 20 minutes. The crust crisps back up and the inside softens.

Freshness depends on humidity, but most loaves stay fresh about 3–5 days.

Shake out crumbs or wipe with a dry cloth. For a deeper clean, rinse with warm water and mild dish soap, wipe gently, rinse, and let it air dry. Freshen with a 50/50 mix of water and white vinegar. Avoid hot water and do not machine wash.

They mimic a bread box by letting bread breathe while protecting it. The bags help preserve crust and crumb, reduce mold friendly conditions, and the beeswax adds a naturally antibacterial layer. They do best in moderate to humid environments.

Freshness varies, but most loaves stay fresh about 3–10 days depending on temperature and humidity. Use a clip to gently close the bag, store it in a pantry or drawer, and during dry seasons place it inside a paper bag for extra protection.

While perfect for sourdough, these bags are made for everyday use in a real kitchen. They’re great for fresh baked goods, cheese + fresh fruits and vegetables. If anything is sticky or delicate, we recommend wrapping it in parchment paper first.

Use long, gentle slicing motions and let the serrated blade do the work. Avoid pressing down heavily for the cleanest cuts.

Yes. The blade can be easily moved to either side of the bow frame using the included Allen wrench.

Wipe with a damp cloth and mild soap, then dry thoroughly. Do not soak the wood.

Hand wash only. High heat and detergents can damage the wooden handle.

Perfect for sourdough, artisan breads, sandwich loaves, bagels, melons, pineapples, and other large foods.